We appreciate you scheduling your appointments online.

Cancellation Policy

Remember that you have up to 24 hours notice to reschedule your appointment, if necessary. If you need to cancel, we ask that you do so at least 24 hours in advance so that there is no charge, as failure to attend will result in the full session fee being charged. We appreciate your understanding and cooperation.

Running Late Policy

We kindly request that clients arrive 8 minutes before their scheduled appointment time. This will allow them time to use the restroom, grab a coffee, and address any questions they may have. If you are running late, please message us and let us know as soon as possible. We understand that unforeseen circumstances can arise, and we will allow a grace period of up to 10 minutes for tardiness. However, after this period, if we cannot accommodate you, we reserve the right to cancel the appointment if necessary. In case of cancellation, the full amount will be charged. We work diligently to serve all our clients promptly and appreciate your understanding.

No Make Up Rule

Please come to your appointment with no eye makeup, especially mascara. We often spend unnecessary time removing makeup when we could be focusing on applying lashes. Additionally, please refrain from applying mascara to your extensions as it prevents us from performing refills. If mascara is applied, we will need to charge for lash removal and a new set. Thank you for your cooperation!

Refill Rule

For a refill to be considered:
1. The client returns within a maximum of 21 days from the previous appointment.
2. The client returns with extensions, at least 50% of which are in really good condition.
Otherwise, a full set will be required, and a full change will also be considered.

Patch Test Rule

It is highly recommended to undergo a Patch Test up to 48 hours before the scheduled treatment. If the test is not conducted, we absolve ourselves of responsibility in case of an allergic reaction. It is the client's responsibility to schedule the Patch test.

Payment

We accept payment on site, however we only accept cash on site.